Support
Support for 3CTel customers.
Sign in to manage your service, or reach the support team by phone or email.
Search the Help Centre first.
73 direct answers on numbers, routing, devices, call quality and billing — most questions are solved without a ticket.
Frequently asked questions.
Sign in to the client portal and open your call flow. Changes to greetings, schedules and menu options apply immediately. Support can make the change for you if you prefer.
Call support. Have your business number and the affected extension ready so we can check routing and device registration right away.
From the client portal, add the user, assign an extension and choose their devices or apps. Additional users are billed from their activation date.
Web orders move through New → In review → Approved → Provisioned. Use your order reference to check status, or call us.