Built around call flow
Menus, queues, hours and escalation are designed first; products are chosen to serve them.
Platform
One platform. Every business conversation.
Phone, messaging, meetings, contact centre and AI—connected around your team.
Example
Inbox+ New
AllCallsMessagesMeetingsVoicemails
- Incoming call+1 (416) 555-0198 · CustomerNew9:41
- AI receptionistUnderstands intent9:40
- Smart routingMatching to the best team9:38
- ConnectedSales team · Ext. 20100:189:37
- New messageProduct inquiry9:35
Business Phone
Business PhoneBusiness VoIP
Business VoIPBusiness SMS
Business SMSVideo Meetings
Video MeetingsOnline Fax
Online FaxWebinars
WebinarsCall Analytics
Call AnalyticsAI Receptionist
AI ReceptionistContact Centre
Contact CentreBusiness Phone Numbers
Business Phone NumbersDevices
DevicesTeam Messaging
Team MessagingAuto Attendant & IVR
Auto Attendant & IVRCall Recording & Quality Management
Call Recording & Quality ManagementConversation Intelligence
Conversation IntelligenceOmnichannel Contact Centre
Omnichannel Contact CentreAI Voice Agents
AI Voice AgentsAI Chat & Messaging Agent
AI Chat & Messaging AgentAI Workflows
AI WorkflowsAI Communication Optimization
AI Communication OptimizationConference Rooms & Meeting Spaces
Conference Rooms & Meeting SpacesInternational Calling & Global Numbers
International Calling & Global NumbersAPIs, Webhooks & Automations
APIs, Webhooks & AutomationsSIP Trunking
SIP TrunkingOne inbox for calls, texts and voicemail
Every conversation on your business number lands in one place with context.
One admin portal
Users, greetings, routing, numbers and reports without a ticket.
Connects to your systems
CRM, calendar and helpdesk integrations scoped during planning.
Frequently asked questions.
No. Most teams start with Business Phone and add SMS, meetings, AI receptionist or contact centre tools when they need them — on the same numbers and apps.
Calls, messages, voicemail and meetings share the same desktop and mobile apps. Contact centre supervisors get additional dashboards.
Yes. Business VoIP provides SIP trunking for compatible on-premises or cloud PBX systems; we confirm compatibility during planning.
Start with your call flow.
Three minutes of questions, a recommended setup.