Help Centre
Billing, plans and account.
How quotes and billing work, changing users, adding features, cancelling.
How does 3CTel pricing work?3CTel quotes each system after a short planning call. The quote itemizes users, numbers, devices and features; nothing is billed before activation.When does billing start?Billing starts when your 3CTel system is activated and calls are switched over, not when you sign up. Planning, configuration and testing happen first.How do I add or remove users?Add a user by sending a name, email and device choice; remove one by reassigning their number and voicemail first. Changes are confirmed in writing.Is there a contract, and how do I cancel or move my number out?Your term and cancellation notice are stated in writing before activation. Your numbers stay yours and can be ported to another provider.Can I call the US and internationally?Yes. Calls to the US and other countries are supported. Billing per destination is on your quote, and destinations can be restricted for fraud control.How do I get support or report a problem?Contact 3CTel support through the Support page or your specialist. For an outage, call from a cell phone and ask for forwarding while it is fixed.
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