Help Centre
Desk phones and apps.
Desktop and mobile apps, desk phones, headsets, Wi-Fi and network requirements.
How do I install and sign in to the desktop app?Download the desktop app from your welcome email, install it on Windows or Mac, sign in, pick a headset and place a test call to your cell.How do I make calls from my business number on my cell?Install the mobile app and sign in. Calls you place show your business number, not your personal cell, and business calls ring the app too.Which desk phone should I choose?Choose by role: a basic phone for most desks, a colour-screen phone with line keys for reception, cordless for roaming staff, a conference phone for rooms.Which headsets work with the apps?Any USB or Bluetooth headset your computer or phone recognizes works with the apps. For desk phones, use the headset port or a supported wireless base.Should desk phones be on Wi-Fi or Ethernet?Put desk phones on Ethernet, ideally with a PoE switch, for steady call quality and no power bricks. Use 5 GHz Wi-Fi only where a cable is impossible.Can I use the desk phones I already own?Often, yes. Most SIP desk phones from established makers can be reused if unlocked, on supported firmware and reset. A specialist confirms each model.
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