Help Centre
AI receptionist.
What the AI answers, how it books, escalates and hands off to people.
What does the AI receptionist actually do on a call?The AI receptionist answers in a natural voice, asks what the caller needs, answers common questions, books appointments and takes messages.Can the AI receptionist book appointments into my calendar?Yes. The AI checks availability, books, confirms and reschedules appointments by phone, writing them to your calendar via a connection scoped at setup.How does the AI hand a call to a real person?The AI transfers to a person when the caller asks, when a topic is on your escalation list, or when it is unsure. If nobody answers, it takes a message.Does the AI receptionist speak French?Yes. The AI receptionist answers in English and French, follows the caller's language, and books, answers and takes messages in either one.Can I use the AI only after hours or only for overflow?Yes. The AI receptionist can answer only after hours, only when your team is busy, or only for one menu option. It follows your schedule and routing rules.What should I not let the AI receptionist handle?Keep emergencies, medical or legal advice, payments, disputes and anything needing judgment with people. Let the AI answer, book, take messages and route.Where do I see what the AI said to callers?Every AI-handled call produces a transcript and summary in the call log, and can be emailed or sent to your CRM. Here is where to find and use them.
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