Help Centre
Security, privacy and 9-1-1.
Emergency calling on VoIP, call data privacy, recording notices, fraud protection.
How does 9-1-1 work on a VoIP phone system?9-1-1 on VoIP reaches emergency services, but the call is routed by your registered service address. Keep it current and know the limitations.Who can see my call recordings, voicemails and messages?Access to recordings, voicemails and messages is controlled by account roles. Owners and admins decide who can listen, and access can be reviewed.How do I protect my phone system from toll fraud?Toll fraud is when someone uses your phone system to place calls you pay for. Strong SIP passwords, destination limits and spend alerts are the defences.How do I block spam and robocalls?Block known spam numbers, screen anonymous callers and route unknown numbers through the main menu. STIR/SHAKEN helps verify caller ID in Canada.Someone is spoofing my business number — what can I do?If people report calls from your number you did not make, your caller ID is being spoofed. Your system is not hacked; log reports and set a greeting.
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