Features
Every feature, in plain language.
What each capability does for your team, grouped the way you’ll actually use it.
ExampleView all team
Business number
+1 (416) 555-0198
Main numberActive call 00:24
IN
Inbound caller
+1 (905) 555-0142
Mute
Keypad
Hold
Add
End
Transfer call
Select a team member or department
Search people or teams
- Sales teamExt. 202
- Customer supportExt. 204
Your team
RC
ReceptionExt. 201
AvailableS1
Sales 1Ext. 202
On a callS2
Sales 2Ext. 203
AvailableSD
Service deskExt. 204
AvailableOM
Office managerExt. 205
In a meetingCalling and routing
- Main menu (auto-attendant) with recorded greetings
- Extensions and dial-by-name
- Ring groups (simultaneous and sequential)
- Call queues with position announcements
- Queue callback that keeps the caller’s place
- Business-hours, after-hours and holiday schedules
- Manual override for early closures
- Department and skills-based routing
- Caller-ID-based priority routing
- Warm and blind transfers
- Call parking and pickup
- Call forwarding and find-me/follow-me
Voicemail and messages
- Voicemail to email with audio attachment
- Voicemail transcription
- Shared department mailboxes
- Business SMS and MMS from your number
- Shared team text inbox with assignment
- Opt-out keyword handling and consent records
Apps and devices
- Desktop app (Windows and macOS)
- Mobile app (iOS and Android)
- Web calling from the browser
- Desk phones shipped pre-configured
- Cordless DECT handsets
- Conference phones and headsets
- Analog adapters for fax and legacy devices
- Presence: available, on a call, in a meeting
Meetings and webinars
- Video meetings with screen share
- Phone dial-in for meetings
- Meeting recordings
- Webinar registration pages
- Moderated Q&A and polls
- Attendee reports
AI receptionist and AI agents
- Intent recognition in English and French
- Calendar-aware appointment booking
- Message taking with transcripts
- Escalation rules to people or queues
- Overflow and after-hours coverage
- Transcript review in the admin portal
- Web chat and SMS agent that books meetings
- Outbound reminder, callback and status agents
- CRM and helpdesk tasks after every call with approval modes
- Conversation intelligence: summaries, sentiment and keyword flags
- Optimization recommendations for routing, staffing and cost
Contact centre
- Skills-based queues
- Agent states and wrap-up
- Supervisor wallboards
- Monitor, whisper and barge
- Call recording and quality review
- CRM screen-pop where an integration is available
- Scheduled and exportable reports
Numbers and fax
- Local numbers in Canadian area codes (subject to availability)
- Toll-free 1-8XX numbers
- Number transfer (porting) with no service gap
- Per-campaign and per-location numbers
- Outbound caller ID name
- Online fax by email and web
- Dedicated fax numbers and fax porting
Analytics and administration
- Answered, missed and abandoned reports
- Hourly and day-of-week volume
- Per-number attribution
- Queue and agent performance
- Admin portal for users, greetings and routing
- Role-based admin access
- Audit history of changes
See which features your team will actually use.
Build your plan and we’ll recommend only what serves your call flow.