Edmonton: 780 first
Customers in the city recognize 780. Keep it by porting, or request a new one subject to availability.
Edmonton
Business phone systems for Edmonton businesses
Edmonton businesses often run a yard, an office and a second location down the highway in Calgary. The phone system should treat that as one company: a 780 number here, a 403 number there, one directory, and schedules that both sit on Mountain Time.
- Keep your 780 or 587 number
- One system with a Calgary or regional site
- Mobile app for crews and drivers
Example
Active call HD
IN
Inbound caller
+1 (604) 555-0177 · 01:12
Mute
Keypad
Hold
Transfer
End
Your team
- RCReceptionAvailable
- S1Sales 1On a call
An Edmonton business phone system from 3CTel keeps your 780, 587 or 825 number, adds a Calgary or regional number where the business has a second site, and runs both on one cloud system with a shared directory and Mountain Time schedules. Crews and drivers use the mobile app; the office uses desk phones or the desktop app. Setup is remote and tested on a temporary number before the port from your current carrier.
Last updated:
Edmonton numbers: 780, 587 and 825
780 is the established Edmonton and northern Alberta code. 587 and 825 overlay the entire province, so a 587 number is local in Edmonton, Red Deer and Calgary alike. New 780 numbers depend on availability; 587 and 825 numbers are usually easier to obtain. Existing numbers are ported from your current carrier as they are.
Province-wide: 587 and 825
A single 587 number is local across Alberta, which suits a business that serves Grande Prairie and Lethbridge from one office.
Calgary site: 403
A Calgary office keeps or gets a 403 number on the same system, ringing Calgary staff first with overflow to Edmonton.
Business Phone Numbers
Local, toll-free and campaign numbers that all land in one system.
Learn more: Business Phone NumbersCalgary
403 and 587 numbers with dispatch-ready routing for field-heavy businesses.
Learn more: CalgaryNumber porting
How a port works, what you need to provide, what causes delays, and what 3CTel does at each step.
Learn more: Number portingEdmonton and Calgary as one company
The Edmonton–Calgary corridor is where many Alberta businesses put their second site. On separate phone systems, the two offices are strangers: a customer who calls the wrong one is read a new number. On one system, the call is transferred by name, and the Calgary colleague sees who is calling.
Because both cities share Mountain Time and the Alberta holiday calendar, one schedule can cover both sites, with exceptions where a yard opens earlier than the office.
- Each site keeps its own local number and greeting; the directory and extension plan are shared.
- A shared 'service' or 'orders' queue can be staffed from both cities, with calls going to whoever has been free longest.
- Overflow runs both ways: unanswered Edmonton calls roll to Calgary after a set ring time and vice versa.
- One administrator manages both sites; a third site in Red Deer or Fort McMurray is a new record, not a new system.
Multi-location business
Every branch on one system, with its own number, hours and greeting.
Learn more: Multi-location businessMulti-location phone system
Plan the rollout, keep every site's number, pay one bill.
Learn more: Multi-location phone systemCall queue
Callers wait in order and are delivered one at a time to the next free agent.
Learn more: Call queueCall flows for energy services, trades and logistics
Energy services
A dispatch option that rings coordinators on desk and mobile, crew leads reachable by extension in the field, and an emergency option in the closed greeting for the on-call rotation.
Trades
A two-option menu, a ring group of estimators on mobile, business SMS for quotes and arrival times from the company number, and voicemail transcripts to whoever books the work.
Logistics and distribution
A drivers' line that reaches dispatch first, a customer line with a queue and callbacks, and call analytics showing when the phones are busiest so shifts can be planned.
Business SMS
Text from the number customers already call — as a team, not from a personal phone.
Learn more: Business SMSCall Analytics
See what your phone traffic is actually doing — and staff for it.
Learn more: Call AnalyticsConstruction & Real Estate
Mobile-first crews, after-hours dispatch and an emergency line tenants can rely on.
Learn more: Construction & Real EstateManufacturing & Distribution
Shop-floor paging, cordless handsets and order lines for plants and distributors.
Learn more: Manufacturing & DistributionMountain Time, extended hours and after hours
Edmonton runs two hours behind Toronto and one behind Winnipeg. A business with eastern customers can route early-morning calls to an eastern site or the AI receptionist until the Edmonton office opens, then bring the calls home.
Long summer days often mean extended yard hours. A seasonal schedule extends dispatch hours without changing the office schedule. After hours, the closed greeting keeps an emergency option for the on-call person and sends everything else to voicemail with a transcript.
After-hours calls
A plan for every call that arrives after closing, on a weekend or on a holiday.
Learn more: After-hours callsAI Receptionist
Answers, understands and books — in English and French.
Learn more: AI ReceptionistCall routing
Decide who answers, in what order, and what happens when they cannot.
Learn more: Call routingQuestions from Edmonton businesses
How is the system installed at a yard with only a modest internet connection?
Voice needs little bandwidth per call; stability matters more than speed. A specialist reviews the connection during planning. A yard with two or three phones and a typical business connection is usually fine, and crews on the mobile app use cellular data. Where the connection is unreliable, calls can fall back to a cellular number.
Can drivers reach dispatch without dialling the public number?
Yes. Drivers on the mobile app dial dispatch by extension, which rings the dispatch group directly and skips the main menu. Dispatch sees the driver's name, not just a number, and can transfer a driver to the customer or to the office in one step. Personal cell numbers are never shared with customers.
What happens to the phone system when the office moves?
Nothing changes on the system. Desk phones are unplugged, moved and plugged in at the new address, the apps keep working throughout, and the numbers do not change. The registered service address for emergency calling is updated with 3CTel for each device before the move, which is the one step that must not be skipped.
Devices
Phones and headsets that arrive ready to plug in.
Learn more: Devices9-1-1 on VoIP
Why the registered address matters, how it is confirmed at setup, and how to keep it current.
Learn more: 9-1-1 on VoIPBusiness Phone
Reliable calling with routing your team will actually use.
Learn more: Business PhoneRelated pages.
Calgary
403 and 587 numbers with dispatch-ready routing for field-heavy businesses.
Learn more: CalgaryBusiness Phone
Reliable calling with routing your team will actually use.
Learn more: Business PhoneBusiness SMS
Text from the number customers already call — as a team, not from a personal phone.
Learn more: Business SMSBusiness Phone Numbers
Local, toll-free and campaign numbers that all land in one system.
Learn more: Business Phone NumbersMulti-Location Business
A local number per site, one system behind all of them.
Learn more: Multi-Location BusinessCall recording
When recording helps, how callers and staff are informed, and how access and retention are set.
Learn more: Call recordingFrequently asked questions.
Yes. Each site keeps its own local number, ported from its current carrier or newly provisioned. Both live on one system with a shared directory and rules.
Often, but subject to availability at the time. 587 and 825 numbers are local across Alberta and are usually available immediately. Existing 780 numbers are ported as they are.
Yes. Service is available across Alberta. A regional site is added to the same system with its own number and hours, set up remotely like any other.
Yes, for selected groups or queues. Canadian law generally requires that callers be informed that a call is recorded; 3CTel configures the announcement with you.
Plan one system for Edmonton and beyond.
Tell a specialist about your sites, your crews and your hours. You receive a recommended setup and a quote, with nothing billed before activation.