Key features

• 3CTEL can record call details and store them in PostgreSQL, providing businesses with valuable insights into call activity and customer interactions.

• Synchronise contacts with PostgreSQL, allowing to easily manage and access customer information.

• 3CTEL can use PostgreSQL to enable click-to-call functionality, allowing users to initiate calls directly from their database applications.

• Generate custom reports using PostgreSQL data to analyse call activity and identify trends and patterns.

• PostgreSQL can be integrated with other business applications, such as CRM systems, to provide a more comprehensive view of customer interactions.

• PostgreSQL offers robust security features, such as data encryption and user authentication, that can help protect sensitive information.

Benefits

Improved call tracking and reporting:

By storing call details and other information in PostgreSQL, you can track call activity more effectively and generate detailed reports on call volume, call duration, and other metrics.

Increased productivity:

By enabling click-to-call functionality, you can reduce the time it takes to initiate calls, enabling employees to focus on other tasks and increasing overall productivity.

Better customer insights:

By capturing and storing customer information in PostgreSQL, you can gain valuable insights into customer behaviour and preferences.

Increased reliability:

PostgreSQL is known for its reliability and stability, which means that you can rely on it to store and manage critical communication data without the risk of data loss or corruption.

Requirements

• PostgreSQL version 9.5 or later is required for integration with 3CTEL.

• A database schema must be created in PostgreSQL to store call detail records (CDRs) and other relevant data.

• The firewall on the 3CTEL server must be configured to allow incoming and outgoing traffic on the PostgreSQL port.
• The 3CTEL server must have the necessary access credentials to connect to the PostgreSQL database, including the username, password, and hostname or IP address.