Benefits of Analytics Wallboard
Real-time monitoring of metrics
With the Wallboard/Panel feature, you can monitor key metrics such as the number of calls waiting in queue, the average wait time, and the number of calls answered in real-time. This enables you to quickly identify bottlenecks and take corrective action to improve customer service.
Customizable display settings
The Panel is highly customizable, allowing you to choose the KPIs you want to display and customize the layout to suit your needs. This enables you to create a dashboard that is tailored to your specific needs and requirements.
Improved decision-making
The feature provides you with real-time insights into performance, enabling you to make informed decisions to improve efficiency and customer satisfaction. By monitoring KPIs in real-time, you can quickly identify areas that require improvement and take corrective action to optimize performance.
Analytics & Integrations
Identify opportunities with industry-leading analytics and add in the apps your teams need.
Incorporate 3CTEL’s phone features seamlessly into your preferred business applications, such as Google, Microsoft, and Salesforce, and tailor integrated applications to fit your company’s specific requirements.
